Agency Resources
Agency Ticket Triage: Urgent, Routine or Change Request
Every client marks their request urgent. Here is a simple way to sort WordPress support tickets by what they really are, and…
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Category: Agency Resources
Guides for web agencies and freelancers who outsource WordPress work.
Agency Resources
How to Brief an Outsourced Developer So They Can Act
A remote developer can only act on what is written down. Here is how to brief one so the work comes back…
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Agency Resources
How Agencies Quality-Check Outsourced WordPress Work
Your partner says the job is done. Here is how to check it properly before it reaches your client, and how to…
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Agency Resources
How Outsourcing Changes Agency Margins and Pricing
Outsourcing changes agency margins in more ways than the rate difference. Here is where it helps, where it quietly costs you, and…
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Agency Resources
Recurring Revenue for a Web Agency: Beyond Projects
Recurring revenue smooths out the project rollercoaster, but only if the delivery behind it holds up. Here is how web agencies choose…
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Agency Resources
How to Explain Technical Issues to Clients Clearly
Clients need technical facts in the order that answers their questions. Here is a method for explaining WordPress problems plainly, with a…
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Agency Resources
What Is an SLA? A Plain Guide for Web Agencies
An SLA is a written description of a service, measured in ways both sides can check. Here is what goes into one…
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Agency Resources
How to Tell a Client Their Website Is Down
Clients remember how an outage felt, not just how long it lasted. Here are the four messages to send when a client…
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Agency Resources
Who Is Responsible for Client Website Backups?
When everyone assumes someone else is backing up a client site, nobody is. Here is how agencies split backup duties, store copies…
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Agency Resources
Agency Staging Workflow for WordPress Client Sites
A staging site is not a workflow. Here is how agencies decide what goes through staging, ask clients for clear approval, and…
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