Refund & Cancellation Policy

WebMaintor provides custom digital services. Because our work involves dedicated time, research, and skilled effort, our refund policy reflects the nature of this type of service. Please read it carefully before engaging our services.

1. Nature of Digital Services

Website maintenance, development, bug fixing, and related technical services are custom, time-based, and non-returnable by nature. Once work has begun, the time and resources invested cannot be recovered. This is standard practice for professional digital service providers.

2. Monthly Maintenance Plans — Cancellation

• You may cancel your monthly maintenance plan at any time with 7 days' written notice before your next billing date.
• If you cancel after the billing date for the current month, no refund is issued for that month — services continue until the end of the paid period.
• Cancellation notice must be sent via email to support@webmaintor.services or via WhatsApp with email confirmation.

3. One-Time Project Services — Refund Consideration

For one-time projects (bug fixing, website development, email setup, etc.):

• Before work starts: If you cancel before any work has been done, your advance payment will be refunded within 7–10 business days.
• After work has started: If work has already begun and you wish to cancel, you will be charged for the work completed up to that point at our standard hourly rate. The remaining amount will be refunded.
• After project completion: Once the project is delivered and accepted, no refund is applicable. If there are issues with the delivery, we will fix them as per our revision terms.

4. Non-Refundable Cases

Refunds are not applicable in the following situations:

• The project has been fully completed and delivered.
• You changed your mind after work began without a valid service issue.
• The delay or problem was caused by lack of client response, missing content, or inaccessible accounts.
• You chose to stop communication mid-project without raising a formal concern.
• The issue is with a third-party service (hosting, domain, email provider) and not with our work.

5. Service Issues and Revisions

If you believe our delivered work does not meet what was agreed, please contact us within 7 days of delivery by email. We will review your concern and provide corrections as needed at no extra charge, provided the issue is within the agreed project scope.

We do not consider change-of-mind requests or requests for work outside the original scope as service issues.

6. How to Request a Refund

To request a refund or raise a concern, contact us at:

• Email: support@webmaintor.services
• Include your name, project details, and reason for the refund request.
• We will respond within 3 business days with our assessment.

7. Refund Processing Time

Approved refunds will be processed within 7–10 business days to the original payment method or via NEFT/UPI as agreed.