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Service Delivery Policy

How we deliver our services, timelines, and what to expect.

📅 Effective Date: June 28, 2026 🏢 WebMaintor, North 24 pgs , kolkata , barrrackore - 119

This policy explains how WebMaintor delivers its services, what timelines you can expect, and what is required from clients to ensure smooth service delivery.

1. Delivery Method

All WebMaintor services are delivered remotely through online communication. We do not require in-person meetings. Work is coordinated via:

  • WhatsApp for quick updates and communication
  • Email for project briefs, invoices, reports, and formal communication
  • Screen sharing (Google Meet or similar) when needed for complex discussions
  • Secure remote access to your website admin panel, hosting, and required accounts

2. Service Timelines

All timelines below are estimates. Final timelines depend on project complexity, client response time, and access availability.

  • WordPress bug fix: 24–72 hours from project start
  • Business email setup: 1–3 business days
  • Landing page design: 5–10 business days
  • Business website (5–8 pages): 10–20 business days
  • WooCommerce store: 20–40 business days depending on product count
  • AI chatbot setup: 5–10 business days after content is received
  • Monthly maintenance tasks: Completed within the calendar month

We communicate proactively if there are any delays.

3. Client Requirements for Delivery

Timely service delivery depends on receiving the following from clients in good time:

  • Website admin access (WordPress login, hosting cPanel)
  • Domain registrar and DNS access (if required)
  • Business content — text, images, logo files, brand assets
  • Feedback and approvals during project milestones
  • Payment as per agreed terms

Delays caused by late responses from the client do not entitle the client to refunds or penalties against WebMaintor.

4. Monthly Maintenance Delivery Process

For clients on monthly maintenance plans:

  • A backup is taken at the start of each maintenance cycle.
  • Updates (WordPress core, plugins, themes) are applied and tested.
  • Security checks, uptime reviews, and performance checks are completed.
  • Agreed content updates are done as requested during the month.
  • A monthly report is sent by email summarising all work done.

5. Project Milestones and Approvals

For development projects, we follow a milestone-based approach:

  • Milestone 1: Initial design or structure shared for feedback
  • Milestone 2: Revised version after client feedback
  • Milestone 3: Final delivery and handover

We include up to 2 rounds of revision in standard project quotes. Additional revisions beyond the agreed scope may be charged separately.

6. Emergency Support

For urgent issues such as a website going down or being hacked:

  • Contact us via WhatsApp for fastest response.
  • Emergency support for maintenance clients is prioritised.
  • Emergency support for non-clients is available based on current workload and may be subject to priority charges.
  • We do not guarantee same-day resolution for all issues — complex problems may take longer.

7. Completion and Handover

A project is considered complete when the agreed deliverables have been provided and the client has confirmed acceptance (or 7 days have passed without a raised concern). Upon completion:

  • All work is on your website/server — you retain full ownership.
  • Admin access revisions remain with you.
  • We provide a brief handover summary of what was done.

8. Contact

For questions about delivery timelines or project status: